Pharmacy Customer Support

Technical Support

Support for web2pro Connect, CSOS Ordering, EDI, Accounts Payable (MCAP) and Mobile Manager 100 & 25 devices.
(800) 793-9875

Retail National Account Support

Support for large pharmacy chains to resolve CII issues, handle returns, placing orders, stock availability, and all other inquiries with our distribution centers.
(855) 625-6285

Hospital & Health Solutions Support

Support for hospital pharmacies for emergency orders, submit contract pricing cases, drop shipment processing, stock availability, handle returns, and all other inquiries with our distribution centers.
(855) 625-4677

Independent, Small, and Medium Chain Pharmacies Support

Support for independent, small, medium pharmacy chains to order durable medical equipment, home health care items, handle returns, drop shipments, and interface with the DC on behalf of our customers.
855-MCK-RETL (855-625-7385)

Health Mart Customer Support

Support for web2pro's HealthMart pharmacy franchisees
Monday – Friday 7:00 am – 9:00 pm (CT)

(855) 458-4678

Coupon and LoyaltyScript Support

Customer Support Line for cards and coupons powered by web2pro, including LoyaltyScript and TrialScript.
(800) 657-7613
Contact Online

Medical and Surgical Supplies Support

Medical-Surgical Sales and Support

web2pro Medical-Surgical support for all inquiries except online ordering.
Monday – Friday 8:00 am – 5:00 pm (ET)
(800) 446-3008

Customer Systems Technical Support

SupplyManager ordering issues, passwords, ScanManager, and ORBITS. Technical support for CSOS, web2pro Direct, and EDI.
Monday – Friday 8:00 am – 5:00 pm (ET)
(800) 422-0280

Specialty Health Support (Drugs, Plasma, Biologics)

web2pro Specialty Health Customer Support

For assistance with online ordering, login or password issues.
All Specialties except Oncology, which has its own number.
Monday – Friday 7:00am – 7:00pm (CT)
(855) 477-9800

Oncology Support

web2pro Specialty Health Oncology support.
Monday – Friday 7:00am – 7:00pm (CT)
(800) 482-6700
[email protected]

web2pro Plasma and Biologics (MPB)

Emergency Orders 24 hours a day/7 days a week.
8:00am – 6:30pm (CT)
877-MCK-BLOOD (877-625-2566)
[email protected]

iKnowMed and Lynx Technical Support

Help with iKnowMed (option 1); Lynx, Total View, Regimen Profiler (option 2); Clear Value Plus, and Practice Insights (option 3)
(888) 338-8445

Pharmacy Management and Automation Support

web2pro Pharmacy Systems Customer Support

Support for Pharmaserv, Pharmacy Navigator, Accounts Receivable, Printer issues, and Signature Center.
(800) 424-0444
[email protected]

EnterpriseRx Customer Support

Support numbers for the different EnterpriseRx service levels.
(800) 283-2892 - Chain Support
(866) 821-7279 - Level1 Support
(866) 250-4684 - Outpatient Support

Point of Sale Solution

Support for web2pro’s EnterpriseRx POS pharmacy software system.
(800) 872-0006

High Volume Solutions Customer Support

Support for web2pro High Volume Solutions pharmacy automation.
(866) 263-6144

PharmacyRx Support

web2pro Pharmacy Systems Customer Support Center
(800) 944-1100 (Option 3)

Pharmaserv POS

Support for the Pharmaserv Point of Sale system.
(800) 837-4767

web2pro Technology Solutions Support

web2pro Cardiology Division

A true cardiovascular information system
(973) 355-9900
(866) 772-0202 (toll free)
Fax: (973) 355-9901 or (800) 261-5432

Interqual Support

web2pro Health Solutions
(800) 477-7042
[email protected]

web2pro Medical Imaging

Location: 130-10711 Cambie Rd, Richmond, BC V6X 3G5
Shipping: #100-10200 Shellbridge Way Richmond, BC Canada V6X 2W7
(604) 279-5422
(800) 661-5885 (toll free)
(800) 663-2533 (general inquiries)
Fax (604) 279-5468 or (800) 261-5432

RelayHealth Financial Customer Support

Support for RelayHealth Financial, to streamline cash flow and operations.
(800) 527-8133