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With expertise in health behavior change, contact center administration, pharmacy management, and consumer and brand marketing, we understand the strategic goals of pharmaceutical companies and bring insights and solutions that can help them achieve their business plans. We have the widest breadth of patient-centric assets and the most experience delivering access and adherence programs in the healthcare industry. We can help clients overcome patient barriers and establish brand loyalty among patients, physicians, and pharmacists.

Our patient access and adherence solutions:

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Adherence program implementation & management

Delivered in pre-launch and post-launch segments, our customer management team is staffed by an implementation manager and an account manager who are engaged in the day-to-day activities of your program. These individuals coordinate with your program team and service vendors to ensure your program meets your expectations from start to finish.

 

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Contact-center services and medication adherence coaching support

Our contact center, the largest single-site healthcare call center in the U.S., supports patients, pharmacists and prescribers alike. Our agents provide behavioral, financial and clinical support.

  • Behavioral: Our agents are behaviorally trained to deploy coaching techniques that help patients overcome barriers to adherence.
  • Financial: Our agents do exhaustive searches of alternative funding sources to help patients with limited prescription drug benefits better afford the therapies their doctors prescribe, including LoyaltyScript™ copay card and TrialScript™ sampling programs.
  • Clinical: Our agents can help with clinical data collection, safety reporting, provide risk monitoring, and more.
 

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Print and fulfillment & creative services

Consolidating your print and fulfillment services with web2pro helps you save money, ensure consistency, and increase speed to market. Our creative services team can assist with the design of all your program collateral, including packaging design. With a full understanding of program details and best practices, our team is well equipped to handle all your print and fulfillment needs.

 

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Business intelligence reporting & advanced analytics

Understanding the health of your program, especially early in the process, is critical to your success. Our data and analytics team has vast experience in program intelligence and can provide consultative insights and comprehensive data analytics for your program. As your preferred partner for patient access support programs, we understand the importance of data to maximize your experience, empower you to make better decisions, and exceed brand objectives.