Open “My Information” tool

  1. Select Tools > My info.
    ERX password reset image 1
  2. Type your user name and password.
  3. On the “My Information” window select Change Password. The Access Manager tool opens.
    ERX password reset image 2

Note: Managing User ID’s is an administrative function; contact EnterpriseRx Customer Support if you need granted rights.

Log into OpenAM

  1. In the OpenAM Sign In window, type your username and password, then select “Log In”.
    ERX password reset image 3

Select User Name

  1. Click on the appropriate Realm name to view the list of users.
  2. Either locate the user name in the list or use the Search field to locate it.
  3. Click on the user name.
    ERX password reset image 4

Note: In the Search field you can use one or more asterisks to find a group of letters. For example: *ins* (name contains “ins”) or *ins (name ends with “ins”). Never use the Delete button. For more information see the topic “Deactivate User”.

Reset the Password

  1. In the user profile, click on Edit.
    ERX password reset image 5
  2. Type a new password in the New Password field.
    ERX password reset image 6
  3. In the Re-Enter Password field, type the new password again.
  4. Select OK.
  5. Select Close to close the window. Notify the user of the new password.

When resetting a password, create one that is difficult to remember. This will encourage the person to login and change it to a new password of his or her own choosing.

Password Rules:

  • Minimum of 8 characters
  • At least one upper-case letter
  • At least one lower-case letter
  • At least one number
  • Cannot contain “pass”